Last Updated: August 27, 2026
At Yameny Khalta, we want you to have a smooth and transparent shopping experience. This policy explains the conditions for order cancellation, returns, replacements, and refunds.
1. Order Cancellation
You may request cancellation of your order before it has been dispatched.
To request a cancellation, contact us as soon as possible using:
Email: yamenykhalta@gmail.com
Phone: 9319016282
Once an order has been dispatched, cancellation may no longer be possible.
2. Cancellation by Yameny Khalta
We reserve the right to cancel an order in circumstances including:
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Product being unavailable
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Incorrect pricing or technical errors
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Incorrect or incomplete customer information
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Delivery being unavailable at the provided location
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Suspected fraudulent or unauthorized activity
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Failure to confirm a COD order
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Other circumstances beyond our reasonable control
If an online payment has already been received for an order cancelled by us, the applicable refund will be initiated through the original payment method, subject to the payment provider's processing timelines.
3. Returns & Replacements
Due to the nature of our wellness products, returns may be subject to product-specific eligibility requirements.
If you receive:
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A damaged product
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A wrong product
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A product damaged during delivery
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A product with a packaging issue
please contact us promptly after delivery.
We may request photographs, order details, or other information to verify the issue.
If the issue is confirmed, we may offer an appropriate replacement, refund, or other resolution, depending on the circumstances.
4. Damaged or Tampered Package
If your package appears visibly damaged or tampered with at the time of delivery, please document the condition of the package and contact us as soon as possible.
Please keep the product, packaging, and shipping materials until the issue has been reviewed.
5. Wrong Product Received
If you receive a product different from the one ordered, contact us with:
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Order number
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Customer name
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Phone number
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Photographs of the received product
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Photographs of the package/label
After verification, we will provide the appropriate resolution.
6. Refunds
If a refund is approved, it will generally be processed to the original payment method used for the order.
The time required for the refund to appear in your account may depend on the relevant payment gateway, bank, or financial institution.
For COD orders, if a refund is applicable, we may contact you to arrange the appropriate refund method.
7. Non-Refundable Situations
A refund or replacement may not be available in situations such as:
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Change of mind after delivery
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Incorrect product usage
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Product damaged after delivery due to customer handling
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Incorrect or incomplete delivery information provided by the customer
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Failure to follow product storage or usage instructions
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Unauthorized return of a product
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Requests made outside the applicable return/cancellation period
Eligibility will be assessed based on the individual circumstances of the order.
8. How to Request a Cancellation, Return or Refund
To raise a request, contact us with the following information:
Order Number:
Customer Name:
Registered Phone Number:
Reason for Request:
Photos/Videos (if applicable):
Our team will review the request and communicate the next steps.
9. Contact Us
For cancellation, return, replacement, or refund-related queries:
Yameny Khalta
Website: yamnikhalta.in
Email: yamenykhalta@gmail.com
Phone: 9319016282
Business Address: Faiq Enclave, Bareilly, Uttar Pradesh, India
We aim to review customer requests promptly and provide a fair resolution according to the circumstances of each order.